Information on the Right of Withdrawal

This information applies to consumers, i.e. natural persons buying an eBook outside their business activity. Companies and other businesses do not have a right of withdrawal under Act No. 108/2024 Coll. on Consumer Protection.

Seller: AESA Group, SE, Haanova 2601/46, 851 04 Bratislava, Slovakia, e-mail support@aesa.sk, phone +421 948 665 355.

As a consumer you have the right to withdraw from a distance contract without giving any reason within 14 days (Section 19(1) of Act No. 108/2024 Coll.).

For a contract for the supply of digital content not on a tangible medium, the period runs from the day the contract is concluded (Section 20(1)(a)(4) of Act No. 108/2024 Coll.). The contract is concluded when payment is completed.

We supply the eBook immediately after payment. You therefore have no right to withdraw from the contract if all of the following conditions are met (Section 19(1)(m) of Act No. 108/2024 Coll.):

• supply of the eBook has begun, i.e. we have made the download link available to you,

• before paying, you expressly consented to supply beginning before the end of the withdrawal period,

• you acknowledged that you had been properly informed that by giving this consent you lose the right of withdrawal, and

• we sent you confirmation of your consent and acknowledgement on a durable medium, in the e-mail containing the download link (Section 17(12)(b) of Act No. 108/2024 Coll.).

You give the consent and acknowledgement by ticking the box on the Stripe payment page before paying.

You may withdraw from the contract within 14 days of its conclusion if any of the conditions in part 3 was not met. This applies in particular where:

• you did not give consent to supply beginning or the acknowledgement of losing the right of withdrawal,

• you did not receive our confirmation of the consent and acknowledgement,

• supply has not yet begun.

In these cases you pay nothing for the eBook you have already received (Section 22(4)(b) of Act No. 108/2024 Coll.).

Terminating the contract because of a defect in the eBook under the Civil Code (Section 852l) is a separate right that you always keep. The procedure is described in section 10 of the Terms and Conditions.

Send us a clear statement that you are withdrawing from the contract, by e-mail to support@aesa.sk or by letter to AESA Group, SE, Haanova 2601/46, 851 04 Bratislava, Slovakia (Section 20(6) of Act No. 108/2024 Coll.).

You may use the model form below, but you do not have to. Please state your order number or the e-mail used at checkout so that we can find your order quickly.

The deadline is met if you send your statement no later than the last day of the period (Section 20(7) of Act No. 108/2024 Coll.). We will confirm receipt of your withdrawal by e-mail.

We will refund all payments you made to us in connection with the contract no later than 14 days from the day we receive your notice of withdrawal (Section 22(1) of Act No. 108/2024 Coll.).

We will refund using the same payment method you used, i.e. to your payment card via Stripe, unless you have expressly agreed otherwise. You will not be charged any fees for the refund (Section 22(6) of Act No. 108/2024 Coll.).

After withdrawal, refrain from using the eBook or making it available to third parties, and delete any saved copies. We will deactivate the download link (Section 22(9) of Act No. 108/2024 Coll. and Section 852m(3) and (8) of the Civil Code).

(Complete and return this form only if you wish to withdraw from a distance contract. Model under Annex No. 2 to Act No. 108/2024 Coll.)

To: AESA Group, SE, Haanova 2601/46, 851 04 Bratislava, Slovakia, e-mail support@aesa.sk

I/We* hereby give notice that I/we* withdraw from my/our* contract for the supply or provision of the following product: ..............

Ordered on/received on*: ..............

Order number or e-mail used at checkout (optional): ..............

Name of consumer(s): ..............

Address of consumer(s): ..............

Signature of consumer(s) (only if this form is submitted on paper): ..............

Date: ..............

* Delete as appropriate.